Privacy Policy

Now VPN Team built this VPN app as a free app. This service is provided by Now VPN Team at no cost and is intended for use as is.

This page informs visitors about our policies regarding the collection, use, and disclosure of personal information if anyone decides to use our service. If you choose to use our service, you agree to the collection and use of information in accordance with this policy. The personal information we collect is used for providing and improving the service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms of Service, accessible within the Now VPN app, unless otherwise defined here.

1. No-Logs Policy

Now VPN guarantees a strict no-logs policy for our VPN services, meaning your internet activity while using Now VPN is not monitored, recorded, logged, stored, or passed to any third party. We do not store used bandwidth, traffic logs, IP addresses, DNS queries, or browsing data. From the moment you connect to one of our VPN servers, your internet data is encrypted, ensuring your online activities, such as websites visited or data transmitted, remain private and untraceable to you. Our systems are engineered to categorically eliminate the storage of sensitive data, ensuring we cannot link any specific activity to an individual user.

2. Personal Information (User-Controlled Option)

Our VPN app operates as a no-logs network. We do not collect personal information such as names (subscriber names, usernames, or screen names), addresses (mailing, residential, or business), or telephone numbers unless you voluntarily provide it based on your interactions with us, your privacy settings, and the features you use for subscription purposes or to enjoy our VPN services. Except for these limited exceptions, we do not automatically collect any personal information from you.

When you open the app to use our VPN services, we assign a unique identifier tied to your device identification code, which does not link to any other personal information. Before establishing a VPN connection, we check your account information with this identifier to confirm your agreement to our service level. This identifier is deleted within 15 minutes after your VPN session terminates.

If you contact us directly, we may receive additional information such as your name, email address, phone number, message contents, attachments, or other details you choose to provide. We may also receive a confirmation when you open an email from us.

We use your email address (if provided) for the following purposes:

To communicate with you about your VPN services or respond to your inquiries.
To send updates and announcements.
To send marketing materials from Now VPN Team, such as offers, surveys, invitations, and content related to our services ("Marketing emails"). You may opt out of these emails by following the instructions provided in them.

We use your personal information only for the purposes outlined in this Privacy Policy. We do not share your personal information with third parties for their own marketing or other purposes without your explicit consent.

Before you begin using our VPN service, we will provide a summary of our data collection and use practices within the app, and your use of the service constitutes your consent to these practices. For further details, please review this Privacy Policy before using the service.

3. Service Information Related to Your VPN Usage

To fulfill our contractual obligations and ensure you enjoy excellent VPN services, we collect the following minimal information related to your VPN usage, which is retained only for the periods specified below:

Information Related to Apps and App Versions

We collect data on which apps and app versions you have activated to enable our Support Team to efficiently troubleshoot technical issues. This data is retained for 30 days to assist with technical support and service improvement.

Information Related to Connection

We collect data about whether a VPN connection succeeded on a particular day (not a specific time), the VPN location used (not your assigned outgoing IP address), and the country/ISP (not your source IP address). This minimal data helps us provide technical support, offer country-specific advice, and fix network issues. Connection data is retained for 30 days to support troubleshooting and dispute resolution (e.g., chargebacks).

Statistical Server Load Information

We monitor server performance (e.g., CPU, RAM, server network usage) to recommend the most suitable servers to users. This data is anonymized and retained for 30 days to optimize network performance.

The Size (in KB) of Data Transferred

We track the total data transferred by a user, excluding website or content details. While we offer unlimited data transfer, we may investigate if a user's usage significantly impacts others' service quality. This data is retained for 30 days to ensure fair usage and service quality.

Anonymous Data for Network Diagnostics, Study, and Analysis

With your permission, we collect minimal, anonymized usage statistics and analytics data for network diagnostics, speed optimization, and issue identification related to apps, VPN servers, or ISPs. This data is fully anonymized and cannot be linked to individual users (e.g., no IP addresses or user identifiers are stored). Examples include:

Speed test data.
Diagnostic information about VPN connection failures.
Anonymized crash reports handled by third parties (e.g., Apple’s crash reporting on iOS, which can be disabled in settings).

This data is retained for 30 days to support service improvements and is then deleted or anonymized.

Interaction Data

To safeguard against abuse (e.g., scraping or unauthorized access), we use advanced tools to detect irregular patterns in user activity when new VPN sessions are initiated. No personally identifiable information is collected, only an indication of whether irregular patterns were detected. This data is retained for 30 days to protect service integrity.

Conclusion

We collect minimal usage statistics to maintain service quality, all of which are deleted or anonymized within 30 days unless otherwise specified. Our systems are engineered to eliminate storage of sensitive data, ensuring we cannot track how you utilize our service. Thousands of users may share the same VPN location daily, making individual activity indistinguishable.

4. Threat Protection Feature

Now VPN offers a Threat Protection feature to enhance user security by blocking ads, trackers, malicious websites, and malware. When enabled, this feature processes the following data, retained only for the periods specified:

Usage Statistics: We collect anonymized statistics about the feature’s use, such as the date of the last update of the malicious items’ list and the number of blocked entries. This data is retained for 30 days to improve user experience and the feature itself. You can opt out of this data collection at any time via the Now VPN app settings.
URL Scanning: The feature matches URLs against a database of known malicious items to block ads, trackers, phishing attempts, and harmful websites. We process only the URL and its status (e.g., blocked or not), with no personally identifiable information collected. This data is not stored beyond the session.
Connection Information: To ensure smooth operation, we process limited data about your country, time zone, and ISP name (not your IP address). This data is retained for 30 days to optimize performance.

The Threat Protection feature does not collect or store data about specific user interactions with URLs or websites, ensuring your privacy is maintained.

5. The Use and Sharing of Information

We use the information we collect to:

Provide, operate, and maintain our services.
Improve, personalize, and expand our services, including the Threat Protection feature.
Understand and analyze usage patterns.
Develop new products, services, features, and functionality.
Communicate with you for customer service, updates, or marketing purposes (with your consent where required).
Process transactions.
Send text messages and push notifications.
Prevent fraud and ensure compliance with our Terms of Service and applicable laws.

We may share information as follows:

Vendors and Service Providers: With third-party vendors providing services on our behalf (e.g., hosting, analytics), but only as necessary to deliver our services.
Aggregate Information: In anonymized or aggregated form with partners, where legally permissible, ensuring it cannot identify you.
Referral Sign-Ups: If you sign up via a referral, we may inform your referrer of your registration.
Analytics: Minimal, anonymized data for network diagnostics (see Section 3).
Business Transfers: In case of mergers, acquisitions, or similar transactions, information may be transferred as a business asset.
As Required by Law: To comply with legal obligations, enforce our policies, or protect our rights, users, or the public.
With Your Consent: For any other purpose with your explicit approval.

Please also review our Terms of Service, which include provisions for terminating or suspending your access to the VPN service if you violate our policies.

6. Advertising

VIP subscribers enjoy an ad-free experience. For free users, we offer advertising-supported VPN services through third-party ad partners. We do not share your personal or usage information with advertisers without your consent. Ad partners may use cookies, pixel tags, or similar technologies to collect data over time across services, but we ensure this is not linked to your personal information. Learn more at:

7. Jurisdiction and Applicable Law

Now VPN Team is registered in Singapore, which has integrated data protection laws and no mandatory data retention requirements. Disclosures of personal data follow this Privacy Policy.

8. Data Retention

We retain personal information only as long as necessary for legitimate business needs (e.g., to provide requested services or comply with legal requirements). Specific retention periods are:

Unique device identifiers: Deleted within 15 minutes after a VPN session ends.
App version, connection, server load, data transfer, interaction, and Threat Protection statistics: Retained for 30 days to support troubleshooting, service improvement, and abuse prevention.
Correspondence records (e.g., emails): Kept indefinitely to ensure optimal customer support, unless you request deletion.

Once no longer needed, we delete or anonymize data. If deletion isn’t immediately possible (e.g., due to backups), we securely isolate it until deletion is feasible.

9. Security Measures

We implement robust security measures, including encryption of data in transit and at rest, secure server facilities, and access controls to protect your information. Servers are housed in data centers with strong security practices, none of which require us to log traffic data or personal information. If such demands arise, we will cease operations with that provider.

10. Third-Party Services

You may encounter third-party services via links within our app. We are not responsible for their privacy practices and encourage you to review their policies.

11. Children's Privacy

Our service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we discover such data has been collected without guardian consent, we will delete it promptly.

12. Access

You may access certain information associated with your account by emailing [email protected]. Public activity prior to account deletion may remain on our servers. We may verify your identity before processing requests and retain data for backup or legal purposes as needed.

13. General Data Protection Regulation (GDPR)

We process EU users' data based on contractual obligations (e.g., providing services, managing subscriptions) or legitimate interests (e.g., improving service quality).

User Rights under GDPR

If you reside in the European Economic Area, you have the following rights:

Right to Access: Request a copy of your personal data.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request deletion of your data under certain circumstances.
Right to Restrict Processing: Limit data processing in specific cases.
Right to Data Portability: Receive your data in a machine-readable format.
Right to Object: Oppose data processing in certain situations.

To exercise these rights, contact us at [email protected]. We will respond in accordance with applicable law.

14. International Data Transfers

As a global business, we may transfer data to countries with different data protection laws. For EU users, when we transfer personal data outside the EU, we ensure it is protected by appropriate safeguards, such as standard contractual clauses approved by the European Commission.

15. Contacts

For questions or concerns, contact us at [email protected].

16. Changes to This Privacy Policy

We may update this policy to comply with laws or improve our practices. Continued use of our service constitutes acceptance of the updated policy.

Last updated: June 17, 2025