These Terms of Service (“Terms”) govern your access to and use of the website (“Website”), applications (“Apps”), and other services, including our virtual private network (“VPN”) services and Threat Protection feature (collectively, the “Services”), provided by Now VPN Team (“we,” “us,” “our,” or “Now VPN”). By accessing our Website, installing our Apps, or using the Services, you (“User” or “you”) acknowledge that you have read, understood, and agree to be bound by these Terms, which constitute a legally binding agreement between you and Now VPN.
If you do not agree with these Terms, please do not install the Apps or use the Services. If you are accepting these Terms on behalf of an employer or another entity, you represent and warrant that: (i) you have full legal authority to bind such entity to these Terms; and (ii) you agree to these Terms on behalf of the entity you represent.
Our Services provide VPN functionality to enhance internet security and privacy, along with a Threat Protection feature to block ads, trackers, malicious websites, and malware. The Services are intended for lawful use only, and you agree to comply with all applicable laws and regulations in your jurisdiction and any other relevant jurisdictions.
To use certain features, you must create an account. You are solely responsible for all activities under your account, including unauthorized use by others or access from any device where your account is stored. You must provide accurate, current, and complete information (e.g., email address, password) when creating or updating your account. For premium subscriptions, additional information, such as billing details, may be required. You warrant that you are authorized to provide such information, and you authorize us to verify it. If your information is found to be inaccurate, incomplete, or outdated, we may suspend or terminate your account and access to the Services at our discretion.
You are responsible for maintaining the confidentiality of your account credentials and restricting access to your account. You may not share your credentials with others, temporarily or permanently. You agree to notify us immediately at [email protected] of any unauthorized use of your account or credentials. Now VPN is not liable for any harm resulting from unauthorized account use.
Your use of the Services is at your own risk. We may modify, update, interrupt, or suspend the Services at any time without notice or liability to improve functionality or address technical issues. Now VPN, its owners, employees, agents, or affiliates are not liable for any harm or adverse consequences arising from such changes or from the use of any account registered with the Services.
We may update these Terms at our discretion, and changes will be effective upon posting on our Website, with the last updated date indicated at the top. We may notify you of significant changes via email or through the Apps. Continued use of the Services after updates constitutes your acceptance of the revised Terms. You are responsible for reviewing the Terms periodically to stay informed of any changes.
We are committed to protecting your privacy through a strict no-logs policy, as detailed in our Privacy Policy. We do not monitor, record, store, or share your internet activity (e.g., sites visited, DNS queries, or data transmitted) while using our Services. We collect only minimal data necessary to provide the Services, such as server access attempts for security and troubleshooting, and anonymized statistics for the Threat Protection feature, with retention periods not exceeding 30 days (or 15 minutes for device identifiers). We do not engage in censorship or share your personal information with third parties for their own purposes without your explicit consent.
We will not disclose your personal information except as outlined in our Privacy Policy or as required by a court of competent jurisdiction. For details on how we collect, use, and protect your information, including your rights under the General Data Protection Regulation (GDPR), please review our Privacy Policy, accessible via our Website and Apps.
Our Services may include content from or links to third-party websites or services (“Third Parties”). We are not responsible for the availability, accuracy, or policies of Third-Party content, which is not under our control. Accessing Third-Party content through our Services does not imply an endorsement or relationship between Now VPN and such Third Parties.
We may use Third-Party software or services (e.g., payment processors) under license from their respective owners, subject to their terms. We disclaim any warranties or assurances regarding such Third-Party services. For information on how third-party payment processors handle your data, refer to our Privacy Policy.
Subject to these Terms, we grant you a limited, revocable, non-exclusive, personal, non-transferable, non-sublicensable, fixed-term license to: (i) download and install our Apps; (ii) access our Website; and (iii) use the Services, including the VPN and Threat Protection features. No other rights or licenses are granted, expressly or impliedly. This license terminates automatically if you violate these Terms.
The Services, including our Apps and Website, are owned and copyrighted by Now VPN and protected globally. We retain all rights, titles, and interests in the Services, including copyrights, trademarks, patents, trade secrets, and other intellectual property rights. You agree not to jeopardize or interfere with our ownership or rights. All rights are reserved unless explicitly granted.
You agree not to use, register, or adopt trade names, symbols, or signs identical or confusingly similar to Now VPN’s trademarks. By providing feedback, suggestions, or ideas (“Feedback”) about the Services, you grant Now VPN and its affiliates a perpetual, irrevocable, worldwide license to use such Feedback without compensation or restriction, waiving any rights (including moral rights) in the Feedback.
By subscribing to the Services, you become a subscriber (“Subscriber”) for the selected period. Subscription plans and pricing are available on our Website and Apps. We may amend subscription fees or introduce new fees with reasonable advance notice via our Website, Apps, or email. Non-payment may result in suspension or cancellation of your Services. Price changes will not affect your current subscription period but may apply upon renewal, at our discretion.
Subscriptions auto-renew unless you disable auto-renewal at least 24 hours before the current period ends. Renewal fees will be charged within 24 hours prior to the end of the current period using your selected payment method. You can manage subscriptions and disable auto-renewal in your account settings.
We reserve the right to verify payment details and may: (i) retry failed payments; (ii) use updated payment information via the card brand; or (iii) change authorized payment processors. Subscription purchases and refunds are processed by third-party payment providers, whose data practices are detailed in our Privacy Policy.
For refund requests or questions, contact us at [email protected] or via the in-app feedback system.
You agree to use the Services solely for lawful purposes in compliance with all applicable laws in your jurisdiction and any other relevant jurisdictions. You are responsible for understanding and adhering to these laws. We reserve the right to limit or restrict access to the Services for any person, entity, geographic area, or jurisdiction at our discretion.
To protect the Services and other users, we may terminate your account, revoke your access to the VPN service, or take legal action without refund if you misuse the Services in violation of these Terms or applicable laws. Prohibited activities include, but are not limited to:
We may suspend or terminate your account and access to the Services, with or without notice, if: (i) you violate these Terms; (ii) your account is associated with fraudulent or illegal activity; (iii) you fail to pay subscription fees; (iv) we suspect abuse of the Services (e.g., excessive data usage impacting others); or (v) we are required to do so by law. Upon termination, your license to use the Services ends, and you must cease all use. No refunds will be issued for terminated accounts unless required by law.
You may terminate your account by contacting us at [email protected] or via the in-app account settings. Upon termination, any data associated with your account will be handled in accordance with our Privacy Policy.
THE SERVICES, INCLUDING OUR APPS, WEBSITE, AND THREAT PROTECTION FEATURE, ARE PROVIDED “AS IS” AND WITH ALL FAULTS. WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING THE COMPLETENESS, ACCURACY, SUITABILITY, FUNCTIONALITY, AVAILABILITY, OR OPERATION OF THE SERVICES. YOU ACKNOWLEDGE THAT WE DO NOT CONTROL YOUR USE OF THE SERVICES AND DO NOT WARRANT THE PERFORMANCE OR RESULTS OBTAINED. YOU ASSUME ALL RISKS FOR YOUR USE OF THE SERVICES AND ANY DATA LOSS OR ERRORS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM THIRD-PARTY INFRINGEMENT. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO CERTAIN EXCLUSIONS MAY NOT APPLY TO YOU.
YOUR USE OF THE SERVICES IS AT YOUR OWN RISK. NEITHER NOW VPN NOR ITS PARENTS, SUBSIDIARIES, AFFILIATES, EMPLOYEES, OFFICERS, OR DIRECTORS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR OTHER DAMAGES (INCLUDING LOSS OF DATA, BUSINESS, PROFITS, OR COSTS) ARISING FROM THESE TERMS OR THE USE OR INABILITY TO USE THE SERVICES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF SUCH DAMAGES. NOW VPN’S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICES IN THE PRECEDING 12 MONTHS AND SHALL NOT INCLUDE ATTORNEY FEES OR COURT COSTS, REGARDLESS OF APPLICABLE LAWS.
You agree, at your own expense, to indemnify, defend, and hold harmless Now VPN, its parents, subsidiaries, affiliates, and their officers, directors, employees, agents, and licensees from any claims, losses, damages, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from your breach of these Terms, use of the Services, or any acts or omissions, including violations of third-party rights.
These Terms shall be governed by and construed in accordance with the laws of Singapore, excluding its conflict of law provisions.
If a dispute arises under these Terms, you agree to first attempt to resolve it with us through good-faith negotiations by contacting us at [email protected]. If unresolved within 30 days, disputes shall be submitted to binding arbitration at the Singapore International Arbitration Centre (SIAC) under its rules. The arbitration shall take place in Singapore, in English, with one arbitrator, and the decision shall be final and enforceable in any court of competent jurisdiction. Each party shall bear its own costs, unless the arbitrator determines otherwise. This clause does not preclude seeking injunctive relief in court to prevent irreparable harm.
For questions, concerns, or to report violations, contact us at [email protected] or via the in-app feedback system.
Last updated: June 17, 2025